Refund and Cancellation Policy
Last updated: January 1, 2025
1. Refund Eligibility
Refunds may only be issued in the following specific circumstances:
- Major software functionality defects (except temporary upgrade process) that prevent the delivery of services explicitly promised in our Terms of Use and Pricing pages
- Extended server outages that significantly impact service availability
2. Non-Refundable Circumstances
Refunds will not be issued for:
- Features or functionalities not explicitly stated in our service descriptions
- AI model API usage costs that have already been incurred
- Personal preference or change of mind
- Misunderstanding of service capabilities
- Changes in service pricing or subscription rates
- Defects or limitations in features marked as beta or experimental
3. Refund Process
If you believe you qualify for a refund based on the above criteria, please contact our support team at support@faysell.com with detailed information about the technical issue or service disruption experienced.
4. AI API Usage
Please note that Faysell utilizes AI model APIs which incur real costs. These costs are non-refundable once the service has been used, regardless of the outcome or user satisfaction.
Contact Us
If you have any questions about our refund policy, please contact us at support@faysell.com.